Shipping & Delivery Policy
Last updated: December 17, 2025
1. Digital Product Delivery
CertiStage is a digital service platform. All our products and services are delivered electronically. There is no physical shipping involved.
2. Service Activation
Instant Activation
Upon successful payment, your subscription plan is activated immediately. You will receive a confirmation email with your account details and can start using the service right away.
3. What You Receive
- Account Access: Immediate access to your CertiStage dashboard
- Plan Features: All features included in your selected plan
- Email Confirmation: Receipt and subscription details sent to your email
- Support Access: Access to customer support as per your plan
4. Certificate Delivery
Certificates generated through our platform are delivered digitally:
- Download Links: Unique download page links for each event
- PDF Format: Certificates are generated as high-quality PDF files
- Instant Generation: Certificates are generated in real-time
- Recipient Access: Recipients can download using email/mobile verification
5. Delivery Timeline
| Item | Delivery Time |
|---|---|
| Subscription Activation | Instant (upon payment confirmation) |
| Account Credentials | Instant (via email) |
| Certificate Generation | Instant (real-time) |
| Payment Receipt | Within 24 hours (via email) |
6. Access Requirements
To access our digital services, you need:
- A device with internet connection (computer, tablet, or smartphone)
- A modern web browser (Chrome, Firefox, Safari, Edge)
- Valid email address for account verification
- PDF reader for viewing/printing certificates
7. Delivery Issues
If you experience any delivery issues:
- Email not received: Check spam/junk folder, or contact support
- Access issues: Clear browser cache or try a different browser
- Payment confirmed but no access: Contact support immediately
8. Service Availability
Our platform is available 24/7 with 99.9% uptime. Scheduled maintenance, if any, will be communicated in advance via email.
9. No Physical Shipping
As a purely digital service, we do not offer physical shipping of any products. All certificates are digital (PDF format) and can be printed by the recipient if needed.
10. Contact for Delivery Issues
For any delivery-related queries or issues:
Email: support@certistage.com
Response Time: Within 24 hours